The Hanover Insurance Group Offers Free Access to Identity Theft Protection Program

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The Hanover Insurance Group, Inc. (NYSE: THG), a leading super regional property and casualty company, today announced that it will offer policyholders with identity theft coverage free access to an identity theft resolution service should they fall victim to such a crime.

Through a partnership with Identity Theft 911, a leader in identity theft victim resolution and education, the company will offer the complimentary service to policyholders who purchase The Hanover’s low cost, identity fraud endorsement to the company’s homeowners’ product*. The Hanover’s Identity Fraud Endorsement offers up to $25,000 of coverage to pay resolution expenses incurred by insureds as the result of identity fraud.

“With database breaches at an all-time high, identity theft is one of the fastest growing crimes in the country,” said Jim Hyatt, personal lines president at The Hanover. “Because of the emotional and financial impact identity theft can take on an individual and their family, we thought it was important to offer a service in addition to the fraud endorsement that would help our customers if they fall victim to such an unfortunate situation.”

The free service offers a personal advocate who will work with the insured from start-to-finish to restore their identity, as well as:

• Systematic notification to credit bureaus, creditors and collectors, government agencies, and all other relevant parties
• Assistance with all phone calls and preparation of documents needed to resolve the identity theft

• A full year of weekly credit monitoring for victims of true identity theft
• A full year of threat alerts, proactive tips, education, and follow-up calls to help avoid recurrence

Beyond the identity theft resolution service, The Hanover’s Identity Fraud Endorsement coverage includes lost earnings resulting from court appearances, meetings with lawyers and/or creditors; reasonable fees for covered common legal issues associated with identity theft; and preparation of notarized documents, records and affidavits for credit bureaus, financial institutions and law enforcement agencies.

“We are looking forward to working with The Hanover to provide its policyholders with this important service,” said Steven Christenson, co-founder and president, of Identity Theft 911. “Now the company’s insured can live with the comfort that—if faced with this complicated issue—there is a service in place that can help them quickly and efficiently reach a resolution.”

The Hanover’s Identity Fraud Endorsement and Identity Theft 911 service complement its world class personal lines product suite, which includes Connections Home, a unique homeowners product that provides competitive coverage packages; Connections Auto, a highly successful multi-variate product, as well as the company’s umbrella policy.

*The identity theft resolution service will be available in most states where The Hanover does business. If you are an existing customer of The Hanover or a new customer and would like to find out more about the company’s identity fraud endorsement, please contact your local independent agent or locate one at www.hanover.com by clicking on “Find an Agent.”

About Identity Theft 911

Identity Theft 911 is an industry leader in identity management, providing innovative, enterprise-level fraud solutions and consumer education to Fortune 500 companies, many of America's largest insurance companies and corporate benefit providers, and a wide spectrum of financial institutions, colleges, and universities. More than 10 million households are enrolled in Identity Theft 911's comprehensive identity management programs. For more information, call 480-355-8500 or visit www.identitytheft911.com.

About The Hanover

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States. For more information, please visit www.hanover.com.